Frequently Asked Questions

Yes! We do offer shipping with tracking. Please choose the CarryOn Int'l Box shipping option at checkout for tracking.

The shipping method for orders that qualify for our free shipping offer is Priority Mail Untracked.
It's the only international economy shipping option we have in Norway.

If you need tracking for your order, please select the CarryOn Int'l Box shipping option during checkout.

We have a dedicated page explaining our return policy.
We package and ship all our orders from our secret base in northern Norway.
Providing your phone number can help get you your Moe swag faster! It helps the post office if they want to notify you via SMS that your package is ready to be picked up, or they can call you in case they want to deliver your Moe swag directly into your safe hands. It can also help with customs, in case they have any questions regarding import duties or fees. We ask that you please provide a valid phone number, but if you don't have a phone number or want to stay anonymous, you can use a dummy phone number (e.g. 123456789).
Our shipping prices are reviewed and adjusted regularly to reflect our direct cost of shipping. We always aim to pass any savings and deals we can get on shipping on to you.
It depends, and things have improved a lot since earlier in 2020. But there are still some restrictions on shipping to Australia. We are monitoring this on a daily basis. At the moment, only tracked premium shipping is available to Australia. For other countries, shipping times can be longer than usual but for packages to Europe and North America, it seems to be more or less back to normal. This means it usually takes 2-3 weeks to North America and 1-2 weeks to Europe.